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Response to an after service follow-up email (October, 2005): From our perspective, everything went very well. As difficult as it was putting this trip together to me it felt like I was on vacation the moment the doors had closed. Voigts Bus Company has made an immediate impact for our [program] in maintaining a first class reputation. We look forward to using your services in the future.
Sincerely, Response to an after service follow-up email (July, 2004): To answer your question, yes your services and buses were quite satisfactory. I'd like to commend Mariann, your lead driver that day who was particularly helpful. Despite the 45min delay in arrival of the last 5 buses, return at the end of the day was only 20min late. Everything we set out to do at Duluth was successfully completed. Our convention attendees were quite pleased. I would like to complement you on the service you provided Sunday 4 July through [a destination management company]. We had contracted with [a destination management company] for a number of services and for their Sunday contract they apparently subcontracted with you. We were most pleased to discover that Mariann was again one of the drivers. We had contracted with [a destination management company] figuring they had the most options and experience in obtaining service in that high demand period with the Grand Excursion and Elks convention also coming to town. I wasn't entirely pleased with our experience with them and frankly would probably prefer to contract directly with the bus company in the future. When rail excursions are involved, substantial delays can sometimes occur. I would prefer a direct bus dispatcher contact number to keep the bus contractor informed should the driver calls need to be pushed back. That kind of direct contact was not available with [a destination management company]. Should we need charter services in the future, you can bet we'll be knockin at your door. Russ "...I don't think an ordinary Thank You would appropriately express out appreciation for all you and your staff did for our recent national convention in Minneapolis. Once again we are getting rave reviews from the six thousand attendees who traveled in from all over the United States and Canada to participate...." "...Much of this is a result of some very dedicated, professional and helpful people at Voigt's Bus Companies...." "...The Creative Memories-Voigt's relationship has developed into much more than a working or business relationship. It truly is a partnership extending beyond business...." "Everyone genuinely cares about each other, still keeping the success of the convention first and foremost..." "A lot of people bring a 'Can Do' approach to their work. Mark, Dirk and Louie take it a step further with a 'Will Do' approach." Manager, Voigt's is a member of the Mystic Lake family. We trust our guests and business to them. They share our ideals of first class service, integrity, and respect to their clients. The name on the side of the bus represents generations of hard working professionals. Voigt's Bus Service is without peer. They are the finest transportation company in North America. Director of Sales and Marketing From the Department of the Army, Military Traffic Management Command: "Dear Mr. Voigt: The Military Traffic Management Command would like to congratulate you and take the opportunity to express our appreciation for your outstanding performance. You have received a top rating on your Standard of Service and Safety Inspection conducted by our safety contractor, Consolidated Safety Service, Incorporated We rate carriers on a scale from one (outstanding) to five (unsatisfactory). Your rating of one indicates your company is doing an outstanding job in maintaining compliance with both the Military Bus Agreement and the Code of Federal Regulations. We commend the performance of you and your employees and look forward to continuing our partnership to provide the best service and safest transportation support for the Department of Defense travelers." -Acting Chief, Passenger Program Division |
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